• Secrets of SUCCESSFUL Staff Training (It's NOT rocket science!)

Fundamental (and overlooked) training strategies that create STAR PERFORMERS! Orientation, scope of practice, employee policies and manual, Emergency Action Plan, Staff meetings, sucessful training methods, creating job descriptions, performance reviews, procedure manuals and risk management.


  • Reduce Front Office Bottlenecks

The front office is often referred to as the nucleus of your practice a nd because it is subject to the most activity, it becomes a breeding ground for every day bottlenecks that can threaten patient satisfaction and clog efficiency. Take measures now to conquer them...before they conquer YOU! Topics include telephone tie ups, scheduling snafus, absent and/or inconsistent policies, ineffective collection methods, financial policies and responding to patient concerns with well-developed scripts.
 


  • Financial Management and Profitability

Top 10 reasons your practice may not be collecting all it should. Covers: monitoring and reviewing accounts receivable reports, putting the right staff in the right seat, denied claims, collection methods and policies, internal chart audits and embezzlement controls.
 


  • A Dozen Ways to Beat the Clock

If you had a chance to get back lost time, would you manage it better? Learn some "beat the clock" tips that will help you feeling better at the end of each work day.
 


  • Regaining Control with Patient Compliance

What can we do to lessen our patient's 'non-compliant' behavior? This session will address various ways to maintain necessary control when and where it is needed by re-shaping patients' habits. The result? Improved patient care and a well-run, more efficient practice. 
 


  • Mission Possible

Introducing Detective Lynn who will present evidence surrounding several case histories evidence of real life felonies committed in a medical office. Some just might sound familiar.Your mission, fellow sleuths, should you decide to accept it, is to listen to the facts associated with each one and help solve teh crimes. Fun, energetic presentation. 


  • The Breakfast Club

Generous portions of sparkling discussion and seasoned topics ‘specially prepared to boost efficiency and solve/reduce problematic issues in a medical practice. Sprinkled with a blend of: spirited sharing, heart-healthy laughter and a whole Latté fun! 


  • How can we become a more effective "Care Team?"

Tuning into each others needs might be just the ticket for building better working relationships...find out how: what strategies, concepts, changes and tools are needed!
 


  • Shari  Managing the Health and Wellness of your Practice

Whether your practice goals are big or small, Lynn Homisak can help you realize the value of her mission: “practice healthy for a healthy practice.” Lynn knows that it takes an entire team to whip an office into peak condition and has helped top achievers and low performers find new approaches to success. Tap into this expert’s experience as a Consultant in countless North American podiatry practices and come to this session to learn how you too can measure and monitor your practice performance. 


  • The 20-Minute Management Workout

Thre is nothing weak about THIS 20 minute, fast-paced  presentation. Prepare yourself for 40 high energy, "can do" management fitness tips for a "Champion" practice. Can you keep up? 
 


  • Communication Skills: Lost in Translation

With the introduction of new technology, there is a breakdown in face-to-face communication. What is missing from your message and what will it take to get it back?


  • A Web-Efficient Staff can Maximize your practice website & Market Your Practice

Your website is a great vehicle for attracting new patients and your staff may have just the creative streak it needs to stand out among the others. Find out how their input could impact and improve appearance, content, effectiveness and efficiency!


  • DESSERTS (Stress Management)

What do desserts have to do with Stress? A fun, light-hearted, down to earth lecture that teaches about stress and offers suggestions on how to best manage it.  Everyone enjoys this presentation!!
 


  • Understanding and Communicating with Difficult Personalities

Conflict is a part of every workplace but doesn't have to stifle us when dealing with patients and co-workers. By understanding the strengths and weaknesses of various personalities, you can choose how to best act (and not RE-act) to difficult situations.
 


  • Efficiency Deficiency

There are many reasons why office flow is compromised and weak systems are the biggest culprits. You can’t manage efficiency if you can’t measure it. Thre are necessary strategies and management tools that will optimize practice performance and help build a framework of success for both doctors and staff. The challenge involves change…are you up to it? 
 


  • The Common Thread of Efficiency and Productivity (It's the Best Kept Secret)

It's not rocket science, but it's real as rain. After years of consulting with and analyzing practices, it becomes more and more apparent why the staff in some offices thrive and others merely survive. We will discuss some key elements of efficiency including those common threads that weave through every aspect of the practice and attach to productivity and success. Thrive or just survive? - you choose.
 


  • Enjoy What you Do and Never Work a Day in Your Life

Is job satisfaction at a HIGH in your practice? Do staff think of their work more like a JOB or a career? There is a difference and this presentation touches on finding ways to help you make your work environment one that staff go to because they WANT to and not because they HAVE to.
 


  • got staff?

If you've "got staff", you're sure to "got concerns." Learn how to better manage certain situations and at the same time, help develop your staff to their potential. Join Lynn as she shares select electronic emails with you and discusses solutions to everyday problems. If you answered yes to that burning question, you will appreciate Lynn's select electronic emails that disclose and discuss real solutions to real problems that staff face on a day-to-day basis.
 


  • Hire Right and Make it Last

"What am I doing wrong?" Discussion of successful (and unsuccessful) hiring strategies
Maximize the face-to-face interview
Hiring tools including "telling" quizzes, role-playing, the CV, job descriptions
Compensation and Orientation; where do they fit in?
Have you ever hired someone and too late found out they weren't exactly the right fit for your practice? Have you taken your hiring protocol so much for granted that it no longer screens your applicants the way you really should?
Do you even have a hiring protocol or do you choose to fly by the seat of your pants? In this session, we will review proper hiring techniques, start-to-finish, including what to look for, the face-to-face interview, "telling" quizzes, the CV, the job description, compensation and orientation. It's a package deal.
 


  • You're FIRED!

Firing someone is never easy, but there is a right way and a wrong way to go about it. Knowing what can happen can help prepare you for what's ahead.
 


  • Strategies to Improve Patient Flow

Learn how to get your practice to run on time
Taking control of your schedule for better results
Making little changes that make a big difference
Instead of working yourself into the system; make the system work for you.
 


  • Quality Customer Service in a Medical Practice

Remember....There's a PERSON attached to those feet!! Take care of your patients…and your business will prosper. How many of your patients will say that you’ve successfully met their expectations from their first impression to their last…and then beyond? This session will briefly review the meaning of QCS from an appearance, professional and operational perspective.
 


  •  Office Management Toolkit

Strictly for Office Managers...this session deals with Management issues including conducting staff meetings, leadership, front and back office job descriptions, performance management, staff motivation, resolving conflicts, maintaining a productive doctor/staff dynamic, risk management, professionalism and problem solving.
 


  • Performance Monitoring and Review

The Purpose of a Performance Review
Stumbling Blocks
Preparing for the meeting
The Focus of the meeting
The 360 degree review
 


  • Integrating Staff into Practice Protocols

Would you rather work smarter or harder? The doctor is the primary financial driver of profits in the practice and if they delegate tasks to the lowest paid person that can do it well, they can maximize their valuable time.
 


  • Ten Golden Rules of Professionalism for the Assistant

Ten simple rules every assistant should know and remember when dealing with patients, doctors, co-workers and the public.
Objective: To discuss the importance of professionalism for the assistant in:
            Patient care
            Working with doctors and co-workers
            Creating a work ethic
            Creating a positive image
 


  • Spring Training: FULL DAY THEME PRESENTATION

A full day seminar lead by Coach Homisak who talks about:
-Who's on First? (Functional Job Descriptions)
-No Arguing with the Ump! (Communication and Conflict Resolution)
-Training Camp (Effective Training Strategies)
-Being Part of the Winning Team! (Team Building and Motivation)
-Playing By the Rules (Developing an Effective Office Manual)
-Controlling the Clock (Scheduling Techniques and Time Management Tips)
-The Box Office is Open (Billing and Collections)
-Recruiting Your Players (Hiring for Keeps!)
-Grand Slam! (Staff Motivation)
-Assessing your Team Stats (Conducing Performance Reviews)
-Do you Need a Good Year Blimp (Internal Marketing Strategies)
-Dugout Talk (Organizing Productive Staff Meetings)
-Fan Appreciation (Customer Service and Patient Management)
-On Being an Effective Manager (Leadership Skills)
-Prevent Unsportsmanlike Conduct (Professionalism)
-Covering all the Bases (Stress Relief)
-In the Locker Room (Time for Q&A)
 


  • Staff Incentives

What are considered some "key" incentive....and do they really work tomotivate my staff?
 


  • Spotlight on Staffing Issues - A-Z

"I have tremendous staff turnover...what am I doing wrong?"
"There is always confusion over who should do what? Why?"
"I give my staff raises every year...but it never seems to be enough. What do they want from me?"
"Staff meetings are a waste of time in our office...no one takes them seriously and nothing ever gets accomplished."
Lynn discusses these and other pervasive concerns that she finds are common in most offices. What is it that YOU need to know?
 


  • Staff Management and Leadership Skills

Doctor, know thyself: Learn what kind of leadership style best describes you and how that impacts the bottom line
"Nitty-gritty" communication skills that can alter behavior
Beware! The Micro-manager
Does "boss" have to be a four letter word?
 


  • Telephone Etiquette

The telephone is a critical tool for your office that many times gets taken for granted. This presentation provides an excellent review of basic (and sometimes forgotten) telephone etiquette and protocol.
 


  • Time Management Involves Eliminating Time Wasters

Making things run smoother in our office is most frequently described in terms of saving time...but have you thought about eliminating all those things that "hog" and re-direct our productive time? Efficiency is not always about what you DO..but sometimes what you DON'T do!
 


  • Ways to Prevent your Staff from Leaving

"WHAT DOES MY STAFF WANT FROM ME?" Find out not only what employees want, but how to keep good workers from bolting out the door!