Topics and List of Lectures

• How to Create Alternative Referral Sources
• Business Administration Skills
• Change Management Strategies
• How to Help Employees Deal with Change
• Clinical Pathways
• High Impact Communication Skills
• Conflict Resolution Skills
• Consumerism in the Medical Marketplace
• Cost Containment Strategies
• Customer Service Enhancement
• Doctor-Assistant Dynamics
• DME and In-office dispensing
• No-nonsense Efficiency Tips for the Staff and Practice
• Developing an Employee Manual
• External Marketing for the Medical Practice
• Hiring and Firing Employees
• Internal Marketing for the Medical Practice
• Job Satisfaction
• Utilizing Staff To Help Market Your Practice
• Organizational Design
• Improving Patient Presentation Skills
• Patient Recall Systems
• Practice Report Card (Practice Data Analysis)
• Standards of Professionalism and Ethics for the Assistant
• Revenue Enhancement
• Staff Incentives
• A Better Approach to Staff Training
• Stress Management
• On-the-job Stress Management
• Teamwork
• Telephone Etiquette
• Time Management