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Posts for tag: efficiency

How long will your patient patiently wait before being called into the treatment room? Consider this little factoid. The division of motor vehicles is #1 on the list of places where people get irritated waiting. Guess who is #2?

Sadly, we (doctor's offices) have a reputation of making patients wait and for the most part, we’ve earned it. A patient might expect (and be willing) to wait a “reasonable” time (anywhere from 15-20 minutes); however, lengthy wait times will decrease patient satisfaction and may discourage other patients from coming to your practice. Let’s face it…no one wants to wait 1-1½ hours before seeing the doctor regardless of the reason. And they shouldn’t HAVE to! Patients who are subject to such treatment on a regular basis will eventually lose their patience and you will lose their respect. They will leave before even having the chance to meet the doctor. Those that stay may speak highly of the services they received, but will also counter that with negative comments about their waiting experience. 

And if you’re not on time…what’s the biggest reason? We welcome your comments... 

By lynn
May 14, 2012
Tags: efficiency   staff   training   opportunities  

Is this a concept you've considered in this time of economic frailty? Is cutting staff your first knee-jerk answer to reducing your overhead? If you want to work SMART...that is, reduce doctor's time with patients, so that the practice can see more patients and increase practice revenue without compromising comprehensiveness....and do these without burning out or spending every waking hour at the office...consider an alternative option! Taking the time to train, develop and integrate your staff more effectively into your treatment protocols can result in improved efficiency and financial rewards. Increasing their role and utilizing them in the most productive way possible is a plus for everyone - the practice, the doctor, the patient and your staff. What are you waiting for? For training opportunities available to you...see our Staff Training and Office Productivity Workshop