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Posts for category: Staff Management

By lynn@soshealthcaremanagement.com
July 16, 2014
Category: Staff Management
Tags: communication   job   Boss  

Over the years, I’ve had the opportunity to work with two good “bosses” – but not every employee is as lucky as I was. I’ve experienced the good and seen the bad. I refer specifically of those employers who want nothing to do with helping to guide/counsel/train their staff…yet demand very high, sometimes unrealistic expectations from them. They insist on perfection instead of excellence; make zero attempts to communicate, remain inflexible and persistently “manage” with power and control instead of guidance and leadership. Then they wonder why they have a revolving door of staff. Instead of looking inward to find solutions, a more common rationale is…“Good staff are hard to find in this area,”…yet, coincidentally, another podiatrist six blocks down seemed to have triumphed over that debatable barrier.

I started thinking of some of the more familiar good and bad “on screen” bosses that we’ve been exposed to. The good ones make you smile…George Bailey in “It’s a Wonderful Life,” Sheriff Andy Taylor in the Andy Griffith Show and how about Jack Warden’s character in “Big” - dancing on the floor piano with employee Tom Hanks? Who wouldn’t want to work for them? The bad bosses were bad in so many different ways…intolerable, mean, slimy, clueless…among them were Ebenezer Scrooge in a “Christmas Carol”, Dabney Coleman as Franklin Hart in “Nine to Five” and perhaps the most obnoxious space cadet boss, Bill Lumbergh, in the classic “Office Space.” “Yeeaahhhh, thaaaannnks.” Keep in mind that bad bosses are not limited to men. Meryl Streep and Sigourney Weaver’s characters in “The Devil Wears Prada” and “Working Girl”, respectively were just as obsessed with power trips. Help me out…what other “good and/or bad” bosses from movies and TV fame can YOU think of? Which ones can you relate to? 

By lynn
May 14, 2012
Category: Staff Management
Tags: training   tasks   delegation  

Start by asking yourself...What tasks can I delegate? Not everything can (or should) be delegated. Carefully select those jobs that can be quickly taught and which you are personally comfortable letting go of. Once staff has become more confident and can prove to you that they are able to handle lesser tasks, move on to bigger ones. Eventually, based on their level of proficiency, you'll want to delegate specific tasks that allow you both to generate revenue simultaneously, e.g. while you are giving an injection, they can be taking an orthotic foot impression or apply and instruct a patient in night splint wear. Proper delegation is more than just assigning work to someone else. It's not only letting go of a task; it's also transferring the decision-making responsibilities along with it. It's about empowering and trusting people..Delegation is NOT passing things on because you don't want to do them, they are too difficult or too boring! Are there concerns about delegating tasks in your practice?