DOCTOR, CALL YOUR OFFICE

Making an effort to improve efficiency, offering the latest/best treatments and building relationships with patients are all critical components of a successful practice…and equally important is your patients’ first phone experience with your office.


HOW DOCTORS CAN OPTIMIZE THEIR PRODUCTIVE TIME

I’d love to see every doctor focus on tasks that best utilizes their “productive” time (defined as time in which they perform those tasks that only they, as doctors, are licensed to do) but that’s not always the case.


SIX SURE-FIRE WAYS TO LOSE PATIENTS

It seems to me that instead of always fixating on how to build our patient base, we need to pause, take some time and consider reasons why patients are prone to leave a practice. Here are six ways to assure their sendoff.


"IT'S NOT MY JOB!"

What do those four little words do to YOUR insides? Some tell me it rivals the shrill sound of fingernails raking slowly across a blackboard.


SIX WAYS TO INFLUENCE THE NON-ADHERENT PATIENT

If you would like to make more of an effort to reach and influence the non-adherent patients in your practice, here are a few things you can do.


GOOD BOSS, BAD BOSS

Over the years, I’ve had the opportunity to work with two good “bosses” – but not every employee is as lucky as I was. 


BACKGROUND CHECKS

Here is our bullet list version of what you should know about them 


REMEMBERING NAMES

Maybe it's because I'm getting older, but very rarely does someone's name just roll off my tongue anymore like it did ten or twenty years ago.


IS YOURS AN "INSPIRED" TEAM?

When I think of teamwork, I don't think of tired, overused clichés like "There is no 'I' in Team" or "TEAM = Together Everyone Achieves More." No, I think of pencils.


OPERATIONAL EXCELLENCE THROUGH JOB SATISFACTION

Believe it or not, there is much more to job satisfaction than just money.